Trading Depot Covid-19 – Updated 12/05/20
In light of the current Covid 19 pandemic and the government updates, we would currently still operating as usual and here to support you.
All our office staff where possible are working from home, meaning that our phone lines are currently closed. We are still contactable via our live chat to answer any queries, the hours we are working on our chat has been extended and will be available 8 am – 7 pm, Monday to Friday. You can also email us with any queries you may have at firstname.lastname@example.org.
We are continuing to take orders via our website 24/7 and want to assure you that while some of our suppliers are closed during this time, we are making excellent use of our large portfolio of suppliers to exhaust all possible avenues, ensuring we can still fulfil any orders.
Throughout this current pandemic, a few changes have been made with updates from our couriers and to our collection service. With a change to our collection services and courier deliveries, we are ensuring that our staff and customers are safe during these circumstances. We want to assure you that we are taking all necessary precautions to ensure we do our part during these extraordinary times to assure our business can stay operating as normal and continue to support our customers.
Collections- We are still allowing for collections to be made from our warehouse, however for the safety of our staff we are enforcing a new collection process. In regards to collections, we will ask that you ring the warehouse bell and step back 2 metres to allow for us to arrange collections. Once you have spoken to the warehouse staff, you will be asked to return to your car before coming forward to collect items.
Couriers- Our couriers delivery procedures are slightly different during this time, no deliveries will need to be signed for. Instead, drivers will verify your delivery with you and sign on your behalf. Each courier service is aiming to keep their services going throughout this time and we are in contact with our couriers to keep you up to date throughout the Covid 19 pandemic. During this time and a large amount of deliveries being scheduled, longer running services are being made with deliveries being made up until 8pm.
Should you have any questions regarding ordering with us during this time please don’t hesitate to contact us.
Information From Our Couriers
We are in daily contact with all of our couriers during the Covid-19 pandemic. Our couriers have special measures and plans in place during this time to help prevent the spread of Covid-19 while still making deliveries to customers.
DHL / UK Mail – updated 17/03/20
Deliveries are being carried out as normal.
DHL/UK Mail are working hard to prevent spreading the virus, updating their service and following guidelines that have been put in place by the government with social distancing and hygiene etiquette. Protecting employees and customers have been put in place, distancing delivery drivers from customers removing contact and distancing of 2 metres.
For the most up to date information visit the DHL website.
DPD – Last Updated 26/03/20
We want to confirm that all our parcel collection, sortation and delivery operations are continuing as normal.
We can also confirm that we are seeing extremely good service levels right across our network.
Contact free delivery – update
We’ve improved our contact free delivery process to include photo capture proof of delivery. Your customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.
Here’s our new signature screen:
This now forms our proof of delivery process for all deliveries until further notice.“
In addition to the new contact free delivery processes that have been implemented in recent weeks, a new Swap It process has been introduced to eliminate contact and ensure the social distancing rules. With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving.
Following the guidance of the government yesterday (23rd March) and the advice of closing all non-essential shops, DPD are from immediate affect suspending the Pickup service. This unfortunately means that parcels won’t be able to be collected from local shops or dropped off to be sent back.
Some International Deliveries are affected during these times, leading to some orders being delayed. International deliveries that may be affected, locations that are affected include Italy, Czech Republic, Bulgaria and Croatia.
For the most up to date information visit the DPD website.
All deliveries are being carried out as normal.
To minimise the spread of the virus, DX are continuing to follow and monitor the official guidance from the UK Government and Public Health England. It is of vital importance for us to be in a position to ensure that all procedures are in place to support the health and well-being of our customers and staff members.
Combating the spread of Covid-19, DX have precautionary safety measures in place to keep all staff and customers safe with hygiene and social distancing guidelines being kept in mind. All drivers have been fully briefed on the temporary procedure put in place.
For most up to date information visit the DX website.
Royal Mail – Updated 16/03/2020
“In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.
Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. Full information on acceptable forms of ID can be found here.
For the most up to date information visit the Royal Mail website.
Information from our Suppliers
With the spread of Covid 19 and the government’s updates, due to the uncertain circumstances some our suppliers have had to close. Any information will be relayed through our customer service department or with Out of Stock messages on our website.
As a company we are aiming to do our best throughout this time, helping our customers within these uncertain times. Any updates of suppliers we find our closed, we will relay this information as soon as we have been advised by our suppliers and get all orders out as soon as possible after they have been placed.