Basket Challenge
Every day we check and compare all our competitors' prices so we can be confident that we are always offering you the very best value for money across many leading industry brands.
Have you built a basket of products elsewhere and found the subtotal is cheaper than the one you have built on our website? If so, why not let us know and request a Basket Challenge?
It may not always be possible for us to beat your basket elsewhere; however, we will always do our best. All our products are brand new and come with manufacturers guarantee listed on the product details.
Before you send us over a Basket Challenge form, please make sure it meets the criteria listed below:
- We will only challenge UK companies.
- A Basket Challenge takes into account the full cost of a transaction including all taxes and shipping and excludes the use of special offer coupons or vouchers and any other promotions.
- All Basket Challenge decisions are at the discretion of the Manager and Trading Depot will not match against companies selling second hand goods, used items, end of line, or loss leader products.
- Any Basket Challenge’s must be requested before completing a transaction. We cannot carry out a Basket Challenge request of an already completed transaction and/or when items have been delivered.
- We will not Basket Challenge auction sites, Amazon, or eBay.
- We will not be able to offer further discount such as free delivery unless already stated on our website.
If you would like to go ahead, please fill in the form below, we will contact you via email to confirm if we can complete the Basket Challenge. We do aim to respond within 1 working day.
What happens after I submit a Basket Challenge?
As mentioned above, we aim to respond to your challenge within 1 working day. One of our dedicated team will be in touch informing you if your challenge has been successful or not.
If your challenge has been unsuccessful, we will be in touch with an explanation as to why.
If your challenge has been successful, we will be in touch with a subtotal price for you to accept. Once accepted, you can place your order in two separate ways:
- Place your order online as normal and we will refund any differences in cost.
- Alternatively, you can request a proforma. Once payment has been received, we will manually raise the order for you.
If you have any further questions or queries about our Basket Challenge, please call us on 01628 760 440 (8am-5pm Monday-Friday) and one of our team would be happy to assist you.