If you wish to return unwanted goods to Trading Depot we are happy to accept them back in resalable condition for a full refund subject to our terms and conditions as agreed to at the time of purchase.
For full details of our terms and conditions see here.
Please follow our easy 60 days return steps below...
In the case of damage in transit we may ask you to provide photos, This is simply because photographs can convey quickly the exact nature and extent of the damage. They will help us make a claim with our couriers and they can be used to help improving packaging.
Changed Your Mind / Ordered In Error
You may return your order within 60 working days from the day following delivery, subject to the following conditions and easy returns procedure.
Damaged Goods / Missing Items
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally affected. Items also can occasionally get misrouted or lost in transit. If you have expereinced this with your order please contact our After Sales Dept immediately and we can get the situation resolved quickly. Please note damaged items we require pictures to speed up the process.
For large items delivered on pallets and bathroom sanitary ware:You agree to check the goods for damage before signing the drivers’ delivery note. Writing ‘unchecked’ is still considered that the goods have been received in good condition and later claims for damages will not be considered. If the driver refuses to wait whilst you check the goods then you must refuse the delivery and contact us at firstname.lastname@example.org. If someone else is signing for the goods on your behalf you agree to advise them to check all the goods and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery.
In the unfortunate event you receive a faulty item please see below for our procedures. If an item has or develops a fault within the warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange a collection and repair at no cost to yourself.
Whilst we are more than happy to return faulty items to the manufacturer on your behalf, this does add an additional layer of administration to the repair process and ultimately increases the overall repair time (this can sometimes take around 2-4 weeks). For this reason we recommend you return any faulty products directly to the manufacturer.
Non-Returnable Goods / Administration Charges
Unfortunately we are unable to accept all items back please see further details below, at Trading Depot we try to be a flexible as possible however some items occur a fee deducted from your refund as listed below.
|Pitacs & Towelrads||25%|
|Telford & RM Cylinders||25%|
|Kaldewei & Merlyn||25%|
|Paving, Windows & Doors||25%|
|Blanco, Rangemaster, Roux & Reginox||25%|