Trading Depot Trading Depot Logo

Top brands at trade prices

Customer service

  • FAQ (Frequently Asked Questions)

    Q: Does Trading Depot only supply to the trade?

    A: No, Trading Depot supplies everybody. Any member of the public can purchase using our website without the need of creating an account. Trade customers can also purchase items via the website using payment with a card or using our soon to be set up credit account facility.

    Q: Can I place an order over the telephone?

    A: Yes, but as we are primarily an internet company we would prefer that you place your order online.

    Q: How long will it take for me to get my goods?

    A: We send out the majority of orders to arrive within 2-4 working days from the date of order. For a more accurate estimate please call Sales on 01628 760 440. Many products are held in stock for fast delivery but some do have to be ordered in especially or come direct from the manufacturer to yourself.

    Q: I would prefer to collect my order, is this possible?

    A: Yes. Trading Depot allows orders that have been placed online to be picked up at the collections counter which is open Monday to Friday 8.00am to 5.00pm. Please note: (The website may charge delivery but this will be refunded as soon as the item is collected) Click the link to See how it works, and remember to check stock with us first before ordering. Collection needs to be arranged with a member of staff beforehand, please only travel if you know your order will be ready.

    Q: Can I come and look round your showroom?

    A: Trading Depot does not have a showroom open to the public. Trading Depot is an online company, all our products are available to browse on our website. If you need any information about any of the products we sell please call Sales on 01628 760 440.

    Q: Can I open a credit account facility on the Trading Depot website?

    A: This is a feature we hope to be adding soon and more news on this will follow shortly.

    Q: What does it mean to save my details?

    A: You will have the option to save your details, the first time that you use the site. That way for all future transactions, you just need to enter your username and password and all your details will be populated in the relevant fields.

    Q: I have forgotten my username and password, what do I do?

    A: If you have forgotten your username and password, simply click on the "forgot your password" link in the login box and we will email your details to you.

    Q: Can I track my order?

    A: 90% of orders are trackable however some items are sent directly from third party suppliers or manufacturers.

    Q: I have a Voucher / Promotional code, how do I use it?

    A: Once you have found your chosen item and added this into your basket, there will be a field that asks for a promotional code, simply enter your code into this box and it will deduct the discount to which you are entitled to.

    Q: Are my details secure?

    A: Shopping on tradingdepot.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note: Tradingdepot.co.uk Ltd take security very seriously and will never ask for your username, password or credit card details via email.

    As soon as you enter the checkout screen, your browser will go into secure mode, making all of your details encrypted, it does this by creating billions of code combinations to protect each transaction that has been made on our site, making sure that no-one else can get hold of your credit card details.

    *Your credit card details will never be saved on our system.*

    Q: What happens if my credit / debit card gets rejected?

    A: If your credit/debit card gets rejected then please re-submit your order. If you have to submit your order more than twice then please contact your card provider who will be able to advise on why your card has been rejected.

    Q: You offer next day delivery on some products, is this guaranteed?

    A: 99.9% of orders we send out arrive within 24hours of despatch however there is always the possibility that something may go wrong outside of our control.

    We would advise that no tradesmen are booked until goods have been safely received and checked.

    Q: Where do I stand if I am unable to check my items when they are delivered?

    A: We recommend that ALL orders are checked on delivery. If you are receiving a pallet delivery you must check for damage before signing for the goods. If you notice damage you must refuse the delivery. For all other deliveries via courier or post you have 7 working days from the day of receipt to notify us of any problems with the delivery. Damaged items or missing parts cannot be corrected after this time.

    Q: We are not fitting / using our items straight away, can we check them when we come to use them instead?

    A: No, ALL goods must be checked and any problems notified within 7 working days of delivery regardless of when they will be used or fitted.

    Q: I want to return an item, what do I do?

    A: Please take a look at our Trading Depot Returns Policy. All the details can be found here regarding what you need to do.

    Q: Does Trading Depot supply used products or seconds?

    A: No, Trading Depot only supply brand new products from top brand name manufacturers, all with full manufacturer's guarantees.

    Q: I have received my shower / shower pump and there is water inside the box. Is this a second hand item?

    A: No, As above Trading Depot only sells new items. Many manufacturers test their products with water before they leave the factory floor. It is not unusual for a small amount of water to be present especially with shower pumps and showers..

    Q: I am registered disabled, can I order from you and not pay the VAT?

    A: Yes, please email [email protected] for details and we can arrange this for you.

    Q: I live in the Channel Islands, can I order from you and not pay the VAT?

    A: Yes, please email [email protected] for details and we can arrange this for you.

    Q: I want to get an item sent abroad. Can you arrange this for me?

    A: Please email your enquiry to [email protected] and we will do our best to help you..

    Q: Does Trading Depot offer in-store take back of old Electrical and Electronic Equipment (EEE)?

    A: No, Trading Depot financially supports the national network of WEEE recycling centers established by local authorities as part of the Distributor Take-back scheme (DTS). You can read more about recycling EEE here.

  • Read our customer reviews

    Trust Pilot Reviews

    Trading Depot is proud to be partnered with the independent review service 'Trust Pilot'. You can trust the reviews on Trust Pilot because they are all from genuine verified customers, unlike some other review sites that are open to anyone.

    Trustpilot is the largest review portal in Europe, supported by a passionate community of real people, in over 16 countries and counting.

     

    How It Works

    Trust Pilot collect all the reviews on our behalf and display them on their website. From the ratings our customers give us they calculate an overall 'trust score' for us.

    Currently this is at 9.6 out of 10 and a selection of reviews are shown below. You can see all of them on the Trading Depot Trust Pilot Page.

    Some Recent Reviews

     

     

    Other ways to review Trading Depot

    We are always happy to hear from our customers and you can always drop us a line to [email protected]


    Trading Depot Reviews Received By Email

    A brief note to comment on your excellent service after purchasing a Frankie drainer for my sink. It was the cheapest I could find and it was delivered after two days of ordering. The man I spoke to on the phone was helpful.I will not hesitate in using your company again. Great service. Thank you
    Geof Walker /Received 6th November 2014

    Hi Bradley, Just a quick email to thank you for the prompt arrival of my bathroom accessories, which arrived yesterday. The service of the Trading Depot and you and your colleagues, makes it a pleasure to deal with you. Your good reputation is spreading around Guernsey
    Regina Luxon /Received 21st October 2014

    Just to say thank you for order received this morning. First class service!
    Bob Taylor /Received 17th October 2014

    Hello Tyler, Received the goods today, really quick delivery. I will definitely recommend and use Trading Depot again.
    Elaine Medcraft /Received 15th October 2014

    Just like to thank people at trade depot for delivering the goods we ordered absolutely on time, after being told that maybe they were out of stock…. Our daughter is delighted!!
    Jane H/Received 13th October 2014

    I wanted to contact you to say what fantastic service I have received from your company. When I initially placed my order I spoke to Rees (or Rhys?) and explained my dilemma of needing a shower urgently. He was fantastic, checked with your supplier and returned my calls. His customer service skills are exemplorary and he was helpful, friendly and a true asset to your organisation. Thank you for your assistance and please pass on my gratitude to Rhys.
    Linda Flack /Received 29th September 2014

    On 28th August I ordered a Roca toilet seat. It was delivered the following day which was excellent service. There was a small part missing but I spoke to Rhys who liaised with Roca to obtain a replacement part. Overall I was delighted with your competitive price, fast delivery and very good customer service. I would rate you a 10/10 and definitely use Trading Depot again.
    Ray Proctor /Received 29th September 2014

    Just wanted to say thank you for your help. The fixing kit arrived and my plumber is happy. I am sure that you don’t get many thank yous from customers… so here goes - thanks very much going that extra mile. It is really appreciated. You have been super efficient, very polite and above all very helpful!
    Debbie Stanton /Received 1st September 2014

    I just wanted to contact you and say how impressed I was with your service. Just over 24 hours from ordering to delivery. I won't hesitate to use you again or recommend you. Your delivery service was the best I have experienced. I could literally track my courier as he did his deliveries. Excellent.
    Kim Cornell/Received 23rd August 2014

    Thank you for your bmrilliant service...no doubt you will be pleased to know that your price was the best around...and your delivery service excellent.
    Heather Cohen /Received 22nd August 2014

    the goods and delivery I have just received from your band of brothers is simply amazing. I live off off of Internet ordering, as I live in a very rural area, so services are poor. that Pity all cannot follow your example. If all Internet suppliers and delivery firms were as efficient as yours, I would be a very happy chappy. Ordered late Friday afternoon, delivered this afternoon (Monday). Well done to all concerned.
    Clifford Winter /Received 12th August 2014

    Thanks Phil, All items arrived safely yesterday, excellent service.
    Peter Butters/Received 8th August 2014

    Thank you for your quick and efficient service. My order has arrived as promised, as requested and in very good order.
    Bill Gribble /Received 29th July 2014

    Recived my franke tap today,excellent service,product,price and delivery 5stars David L /Received 23rd July 2014
    Thank you for your excellent service. The tap arrived this afternoon, as you said it would!
    Brenda Butterworth/Received 9th July 2014

    Hi team, all received. Great service - again! All success, Vic
    Victor Lobb /Received 22nd June 2014

    Fantastic efficient service - full marks. Competitive prices, will certainly recommend. Well done!!
    Sandy Hobbs /Received 21st June 2014

    I ordered a new toilet seat at a very good price which was delivered the next day. Unfortunately on opening the box it was found to be broken. So I sent a quick e-mail to your Returns Department. With absolutely no quibble they sent out a replacement item and the courier collected the damaged item. You can't ask better than that! I have bookmarked your website and will use again.
    Mike Billen /Received 17th June 2014

    Can I just thank you for your excellence delivery service and quick response to the delivery of my Light Bulbs.I would highly recommend your company to my family and friends.I only ordered my bulbs on 15/06/2014 and have received them this morning.
    Susan Mosley /Received 17th June 2014

    Both above orders received today on time, complete & undamaged. Many thanks to you Rob & Trading Depot for the very prompt service and phone help from the ladies. Well done to your couriers as well. I will pass on Trading Depot details to my friends, colleagues & anyone else I hear looking into buying products in your catalogue.
    Martin Hopkins /Received 11th June 2014

    Thank you ever so much for this - and thank you all for the brilliant service. I had previously been recommended a different website to purchase this part from, but on calling them found that they were absolutely useless. Found yourselves through Google, and saw that you were only up the road from me. I called and spoke to a lovely young guy called Bradley on Saturday who checked stock and advised me to call back Monday morning as he could see there was a delivery due in. Called on Monday morning, spoke to a lovely young girl who was extremely helpful, told me what to do with ordering online. Collected the part Monday afternoon, part is now fitted and I have a working shower again!!
    Lindsey Sherwood /Received 10th June 2014

    Thanks Rob for the swift delivery we are very pleased with the item and the excellent service.
    Dave Bradley /Received 3rd June 2014

    Hello Rob Wanted to let you know what a pleasure it has been dealing with Trading Depot. So impressed by your service and "Can do" attitude - really helped me out when I needed it.Tyler did a fabulous job and the communication from yourselves and your wholesaler just sealed the deal.Sink safely delivered now just needs to be fitted.
    Shona Cochrane /Received 30th May 2014

    thanks for your quick delivery. the tap is now fitted, and seems to be of excellent quality at a very competitive price. many thanks.
    Roy Billington /Received 23rd May 2014

    The Franke taps I wanted were considerably cheaper on your site than anywhere else I tried. I was dubious about ordering at first, but after reading the customer revues I decided to go ahead and placed my order yesterday afternoon. I received confirmation that my delivery would be today and this morning was sent details of the delivery company and drivers name. Good as your word, the package arrived as promised. You have provided the sort of service everyone hopes for but seldom receives. I’ll certainly use your company again, you are excellent.
    Joan Robinson/Received 23rd May 2014

    Thank you for the excellent service. The order was processed really quickly DPD were superb and the product arrived as promised within the hour in spite of roadworks outside our house
    C. Dobson/Received 22nd May 2014

    This is just a big thank you for such great service. I ordered a shower cartridge for my daughter and son in law yesterday afternoon about 2.00pm . We needed it ASAP and it has arrived this morning at 8.45 am. I have one happy husband, daughter and son in law!!! Many thanks, if we need anything else we will come to you first.
    Lesley Price/Received 16th May 2014

    I just wanted to let you know how delighted I am with the service I have received from you. I only ordered the above item from you on Monday afternoon and it arrived first thing this morning. The packaging was very sturdy, thus ensuring the tray arrived in perfect condition and the pricing of the item was very competitive. I shall be recommending you to friends and family.
    Anne Emmett/Received 14th May 2014

    Thanks for a prompt and professional service. Tap (and tap brace) arrived around 9.30 this morning. I couldn't have asked for more!
    Colin Cormack /Received 9th May 2014

    Thank you for your prompt and efficient service. I would not hesitate to use you again.
    B BUXTON /Received 7th May 2014

    Dear Kelly Thank you so much for your email, I will be using Trading Depot more in the future, Very efficient, super fast delivery and with very Helpful staff.
    Gary Rapson/Received 7th May 2014

    Hi Rob, Thanks again! Your customer service is exemplary and I will definitely recommend Trading Depot and shop with you again. Best regards, Clair
    Clair Dibblin/Received 7th May 2014

    Hi Bradley Just a quick note to thank you for your help - the order arrived yesterday afternoon so will be able to finish off the work tonight!!! Fantastic service - thanks very much.
    Philip Couch/Received 2nd May 2014

    Thank you for a first class service with prompt delivery
    Elaine Fletcher/Received 2nd May 2014

    Hi, Ordered these goods yesterday at about 345pm and they arrived first thing this morning. Thank you very much. Brilliant service and great price. Will definitely recommend you. Kind regards
    John Hammond-Spencer/Received 1st May 2014

    Hello, yesterday I ordered four 75 mm polypipe brackets from you. I took delivery of them this morning and I'd like to take the opportunity to thank you for the excellent service and very quick delivery. Thank you very much.
    Jim Kennedy/Received 30th April 2014

    Dear Gemma, Having received this very kind response from you to my difficulties in obtaining showers, it seemed only right to follow up the hope expressed in your last sentence. After much investigation by members of your Company's staff, and by myself, advised by my bathroom fitter, I ordered an alternative product from you, which arrived yesterday and is now installed and running. This little saga has been something of a case-study in customer service, during which I have been dealt with by several of your colleagues, who have all displayed courtesy, forbearance and assistance in a high degree. You have all had to work hard for your money on this order, and I thank you for it. Please be sure to tell the others.
    Steve Mardell/Received 25th April 2014

    Dear Sir/Madam Ref Order WEB/460537/1 I would just like to thank you for your excellent service in supplying us with a replacement toilet seat. We were especially impressed with the delivery service - not only did it arrive the next day, but we were also given a one hour time slot when it would be delivered - and it was. I would strongly recommend your service.
    Jill Gladstone/Received 23rd April 2014

    Hi Phil, Great service, good price and quick delivery. Many thanks
    Jackie Keenan/Received 2nd April 2014

    Hi Gemma, great product & GREAT service.
    Brendan McMackin/Received 2nd April 2014

    Dear Bradley, A very belated thank-you (computer went down) for the speed and efficiency in handling my order last week. A special thanks to Tyler who provided brilliant customer service! Best Regards
    Mike Seddon/Received 31st March 2014

    Dear Sir, I am just writing to say thank you for the excellent service offered by your company. Ordered Friday and received early this morning and fitted by my husband an hour later. I will definitely order from you again if necessary and recommend you to my friends.
    Rosemary Baldwin/Received 31st March 2014

    Hi, Kelly, ...Thank you for your speedy attention to my slight concern yesterday, and thank you for your otherwise excellent service. I shall recommend you to my friends and via the review service you suggested.
    Frank Murray/Received 25th March 2014

    Dear Sir/Madam, I don't want to comment viaTrust Pilot but I do wish to congratulate everyone involved in supplying my order so quickly. I am delighted with the product and the delivery. Full marks to all. Thank you.
    James McDougal/Received 21st March 2014

    Hi Phill, on Tuesday afternoon I phoned your company about a SANISHOWER that I had seen on the web. The person that I spoke to was exceedingly helpful, knowledgeable and pleasant. He informed me that you had one in stock , that it would be dispatched that day and that I would receive it the following day, This was the least expensive SANISHOWER that I could find, there was no delivery charge and it did arrive the following day. What a superb service. Thank you so much for a great shopping experience. Trading Post deserves to prosper. Thanks again Arthur P Layton
    P Layton/Received 20th March 2014

    Thankyou for your prompt delivery of the Space toilet seat I ordered recently. Your service was excellent and the parcel tracking system very helpful. I will certainly recommend your company to others.
    Christine Lee/Received 26th February 2014

    Dear All
    I wish to thank you for your professional approach when dealing with my order. I have been most impressed with the quality of goods and the reliable service I have received.
    Although you were unable to provide me with one item (from a complete bathroom suite) because of your prompt reply I was able to purchase the remaining item from another supplier very quickly.
    I was kept informed regarding expected deliveries. When one item was damaged you made the process of collecting the damaged product and delivering a replacement seem effortless. You certainly put my mind at rest as I was slightly anxious about buying a complete bathroom suite through the internet.
    I have already recommended you to my friends and I would not hesitate to use your company again.
    A special thanks to Rob who showed great patience with me and went above and beyond the call of duty to ensure I was satisfied. The Company are very fortunate to have such a quality employee.
    Thank you and I wish you every success in the future.
    Hilary Langley/Received 26th February 2014

    Would just like to say thank you to you guys for such brilliant service and prompt delivery. We ordered a toilet seat and were blown away when it was delivered the next day!
    We are tradesmen and will make sure we recommend this website to other trades people in the future.
    Many Thanks,
    Kevin Gill/Received 25th February 2014

    I have found my online shopping exprience with tradingdepot entirely satisfactory. The delivery was within the specified times notified to me by email. Good luck and best regards,
    Jack Santcross/Received 19th February 2014

    My toilet seat was ordered yesterday and is here with me today. Well done! Regards
    Bill Cragie/Received 18th February 2014

  • Trading Depot & the environment

    Playing Our Part

    Here at Trading Depot we like to make a conscious effort to help protect our planet.

    Below are some positive actions we have put into practise to reduce our impact on the environment:

    Our Packaging and Materials

    • Re-using of pallets from local companies
    • Re-using of boxes for packaging
    • Using bio-degradable packaging when dispatching products
    • Re-using stationary items such as envelopes, folders, paper clips
    • Recycling our printer cartridges
    • Collating orders to minimize packaging and carbon emissions on deliveries
    • Using email instead of paper correspondence
    • Encouraging our staff to cycle to work

    Environmentally Friendly Products

    We are always looking at introducing green products; helping to cut reduce our carbon footprint.

    Some examples of items that we currently sell on the website:

    • Energy Saving Light Bulbs.
    • Underfloor Heating.
    • Insulation for the home.

    We also sell some products made from natural materials such as Hessian Roll and Hessian Sandbags

  • Terms & Conditions

    Trading Depot Terms & Conditions

    These terms and conditions apply to all orders placed through our website. They do not affect your statutory rights if you are a consumer.

    TRADING DEPOT U.K. LTD

    These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

    1. General terms and conditions

    This site is owned and operated by TRADING DEPOT U.K. Limited of Unit 3, Furze Platt Business Centre, Gardner Road, Maidenhead, Berks. SL6 7PR. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please email us at [email protected] These terms and conditions govern the supply of goods by TRADING DEPOT U.K. Limited (Registered in England – number 06039026) to the customer and constitute the entire and only agreement between us and the customer.

    2. Ownership of rights

    All rights, including any copyright, in this website are owned by or licensed to TRADING DEPOT U.K. Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal use, or for the direct use of your business to purchase materials, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

    3. Accuracy of content

    We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have a fair description. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices displayed are both inclusive and exclusive of VAT. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by email that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of the information contained in any of the materials contained on this website.

    4. Damage to your computer / software / hardware

    We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

    5. Availability

    We endeavour to hold sufficient stock to satisfy all orders, but all items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We might agree with you that a substitute product is supplied, but otherwise we will refund any payment made by you promptly or in the case of an account customer a credit will be issued.

    6. Ordering errors

    You are able to correct errors on your order up to the point on which you click on ‘submit’ during the ordering process.

    7. Price

    The price payable for the goods ordered are as set out on our web site at the time you place your order, unless separately agreed between us in writing, plus any charges for carriage or insurance as set out in the order form. The price of commodity goods, such as copper, might change due to market conditions, but in these instances we will confirm and agree the prevailing price with you before accepting your order. We reserve the right to decline any orders received, or in some instances agree with you a limit on the order quantity. Should a technical error arise on our website, so that goods appear with an incorrect price, we will not be obliged to supply the goods at the incorrect price stated. Unless you are an account customer, we must receive payment for the whole of the price of the goods you order, including any carriage or other charges, before your order can be processed. We accept no liability if a delivery is delayed because you did not give us the correct payment details.

    8. Credit account customers - payment terms

    If you are an account customer, payment must be made in full at the end of the month, following the month of invoice. Time shall be of the essence for payment. If account payments are not made on time we are entitled to withdraw credit facilities and interest will be payable on the amounts overdue. This is in accordance with the terms applied by the Late Payment of Commercial Debts (Interest) Act. We are permitted to this from the due date for payment until receipt by us of the full amount due, including any accrued interest, whether before or after judgement, together with any reasonable legal or other recovery costs. We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

    9. Guarantees given for Limited Companies

    The authorized and responsible person signing an account application form for a limited company agrees that they sign the application as guarantors for the amounts due to us from the limited company. As a result they irrevocably agree to guarantee the payment of monies owing to us by the limited company, if we believe that the limited company cannot meet its obligations. If the limited company goes into receivership, liquidation or administration, the guarantor will pay the receiver, liquidator or administrator, as the case may be, such sums as will enable him or her to pay all monies owed to us by the limited company.

    10. Delivery Charges

    Delivery charges vary according to the type of goods ordered and cannot be refunded.

    11. Delivery

    We will deliver the goods to the delivery address specified and so is vital that all details are accurate. A valid signature will be required from you on delivery to acknowledge receipt of the goods sent. Please be precise about where you would like the goods delivered. In making deliveries, we must comply with health and safety regulations, and we reserve the right to deliver heavy or large items only to ground floor locations at the delivery address. We cannot accept liability for any loss or damage to the goods once they have been delivered, in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery however, delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
    12. Courier Deliveries

    Trading Depot will send you an email advising of your tracking number once your parcel has been dispatched from us.
    If you have not received your parcel within 3 working days of receiving your tracking number, Trading Depot must be notified as a matter of urgency. The courier companies we use will not process any claims from us or you after this period.

    13. Risk and ownership

    The risk of loss or damage to any of the goods passes to you at the time of delivery, including failure to accept the delivery at the agreed time: the time in which we try to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full, and no other amounts are still due to us from you. Until title to the goods passes from us, you will hold the goods on a fiduciary basis as bailee and you will store the goods at your own cost separately from all other goods in your possession, these goods will be marked in such a way that they are clearly identified as our property.

    14. Acknowledgment and acceptance of your order

    All orders placed are subject to acceptance by us. Acknowledgement of your order does not constitute acceptance of your order. You will need to provide us with your email address and we will notify you as soon as possible to confirm receipt of your order and to confirm details again via email. An acceptance of your order will take place on despatch of the goods ordered.

    15. Age requirements for specific goods

    Hazardous products, such as solvents or sharp items for example, will only be sold to persons who are at least eighteen years old, and if ordering such products you confirm that you and the person receiving delivery of the product are at least eighteen years old.

    16. Cancellation rights

    Consumers have the legal right under the Distance Selling Regulations to cancel their order within seven working days starting the day after delivery of the goods (with the exception of any made to order items). Account customers may cancel their order by giving us notice of cancellation within thirty days of the receipt of goods. Notice may be given by email, post, telephone or fax. If you cancel because there is a problem with the goods, please provide full details of the problem, at the time of cancellation. On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you can dispose of them, in which case any instructions given by the manufacturer must be complied with if the goods are hazardous in any way. When goods are returned because they have been supplied incorrectly or they are faulty, we will meet the cost of their return, but we reserve the right to nominate the carrier.

    Please note: Some items may be categorised as 'made to order' and as such special terms may apply. Please see the section 'Returns Policy - Custom Made / Non-returnable Goods' in our Returns Policy.

    17. Exclusion of liability

    If you have notified us of any problem with the goods in accordance with clause 15 we will either; replace or repair any goods that are damaged or defective; refund to you any amounts paid for the goods; or we will correct any shortage or failure to deliver any goods. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation, other than any refund we make under these conditions, and except as required by statute. Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by negligence, or to any losses arising from fraudulent misrepresentation.

    18. Changes to legal notices

    We reserve the right to change these terms and conditions from time to time and you should review them regularly.

    19. Termination

    Further supplies and deliveries may be stopped, including any goods in transit, and we may terminate our contract in writing, if you are in breach of any obligation under these terms and conditions. This also applies if you become unable to pay your debts when they fall due or if proceedings are commenced against you in respect of your possible bankruptcy or insolvency. Upon termination, any amounts due from you to us will become immediately payable and we shall be under no further obligation to supply goods to you.

    20. Force Majeure

    We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defects to goods supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).

    21. General

    If any part of these terms and conditions is invalid, void, illegal or unenforceable for any reason, including any provision in which we exclude our liability to you, then that term or condition shall be deemed severable, and shall not affect the validity, legality or enforceability of any other part of these terms and conditions.

    22. Law, jurisdiction and language

    This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.



    Faulty/Damaged Products
    For our policy on damaged or faulty items, please see our Returns Policy

  • Privacy policy

    What Are Cookies?

    Cookies are small files that may be placed by a web site on a user's PC.

    They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

    This page is designed to outline the functions these cookies enable and the kind of information that they collect. What is the law on Cookie usage?

    A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not 'strictly necessary' for the functioning of the site. It is not yet clear how this will be interpreted in law.

    Cookies Used On Our Website

    Anonymous Tracking Software

    We use Google Analytics (just like almost all websites) a service provided by Google. They gather anonymous data of how people are using this site and then provide us with visitor statistics, details of page views etc. This helps us know which pages on our site are visited the most and helps us improve things for the visitor accordingly. If you are anti-Google you can opt-out of being tracked by Google Analytics at http://tools.google.com/dlpage/gaoptout (we'd rather you didn't as this data is extremely useful to us to maintain and improve our website)

    Google's privacy policy is available at: http://www.google.com/privacypolicy.html

    Website widgets

    The Trading Depot site has kept third party widgets to a minimum. However our Youtube videos will collect data anonymously (unless you are already logged into their service).

    The details of what is viewed is combined with several thousand or million others people's anonymous data to produce graphs and statistics. In many cases the cookies are used to generate identical information to Google Analytics (see above). Other Cookies Used

    Our website uses several other cookies that are essential for the correct functioning of the website.(See point 2. below) Full Privacy Policy

    We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

    1. What information do we collect?

    We may collect, store and use the following kinds of personal information:

    (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation etc).

    (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address and contact details).

    Note: Your details are not given or sold to third parties and sensitive information such as credit card details is not stored or even seen by our staff.

    (c) information that you provide to us for the purpose of registering with us (including name, address and contact details)

    (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including email address, name and area or interest);

    (e) any other information that you choose to send to us either by letter, email, fax or other form of communication

    2. Cookies

    Our website uses cookies.

    More details of the specific cookies and their use are listed here. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use "session" cookies and "persistent" cookies on our website. We will use the session cookies to: keep track of you whilst you navigate the website and we will use the persistent cookies to enable our website to recognise you when you visit if you choose to register, or use the functionality to load a saved basket for example. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    3. Using your personal information

    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    • (a) administer the website;
    • (b) improve your browsing experience by personalising the website;
    • (c) enable your use of the services available on the website;
    • (d) send to you goods purchased via the website, and supply to you services purchased via the website;
    • (e) send statements and invoices to you, and collect payments from you;
    • (f) send you general (non-marketing) commercial communications;
    • (g) send you email notifications which you have specifically requested;
    • (h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;
    • (i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
    • (j) deal with enquiries and complaints made by or about you relating to the website; Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

    We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services providers and we will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

    4. Disclosures

    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

    In addition, we may disclose your personal information:

    • (a) to the extent that we are required to do so by law;
    • (b) in connection with any legal proceedings or prospective legal proceedings;
    • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
    • (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties.

    5. Security of your personal information

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential.

    6. Policy amendments

    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    7. Your rights

    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

    (a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)

    We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time.

    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

    8. Third party websites

    Where this website contains links to other websites we are not responsible for the privacy policies or practices of third party websites.

    9. Updating information

    Please let us know if the personal information which we hold about you needs to be corrected or updated.

    10. Contact

    If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email protected]

  • Online security

    When you order online your card details are completely safe. Not even our staff get to see your details.

    To show how seriously we take your online security we have enrolled in several programs detailed below.

    Verified By Visa and Mastercard SecureCode

    Trading Depot Ltd is now participating in Verified By Visa and Mastercard SecureCode for extra security when purchasing items online. It is aimed at protecting your details by ensuring that your card is not being used fraudulently.

    Once prompted by Verified Visa / Mastercard SecureCode at the payment stage of the checkout, simply complete your details safe in the knowledge this is a completely secure process, and the information will only be visable to you and your card issuer.

    By entering your details into this secure process, you will be required to enter a password for your card. This is a similar way of secure payment as Chip and Pin. It is a secure protecting your card against unauthorised use and gives you peace of mind when shopping online.

    Verisign SSL

    The VeriSign Trust™ Seal shows the world that VeriSign has confirmed our identity and our site has passed the VeriSign malware scan. The biggest companies in the world secure their Web sites with VeriSign.
  • Cookies

    What Are Cookies?

    Cookies are small files that may be placed by a web site on a user's PC.

    They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

    This page is designed to outline the functions these cookies enable and the kind of information that they collect.

    What is the law on Cookie usage?

    A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not 'strictly necessary' for the functioning of the site. It is not yet clear how this will be interpreted in law.

    Cookies Used On Our Website

    Anonymous Tracking Software

    We use Google Analytics (just like almost all websites) a service provided by Google. They gather anonymous data of how people are using this site and then provide us with visitor statistics, details of page views etc. This helps us know which pages on our site are visited the most and helps us improve things for the visitor accordingly. If you are anti-Google you can opt-out of being tracked by Google Analytics at http://tools.google.com/dlpage/gaoptout (we'd rather you didn't as this data is extremely useful to us to maintain and improve our website)

    Google's privacy policy is available at: http://www.google.com/privacypolicy.html

    Website widgets

    The Trading Depot site has kept third party widgets to a minimum. However our Youtube videos will collect data anonymously (unless you are already logged into their service).

    The details of what is viewed is combined with several thousand or million others people's anonymous data to produce graphs and statistics. In many cases the cookies are used to generate identical information to Google Analytics (see above).

    Other Cookies Used

    Our website uses several other cookies that are essential for the correct functioning of the website.(See point 2. below)

    Full Privacy Policy

    We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

    1. What information do we collect?

    We may collect, store and use the following kinds of personal information:

    (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation etc).

    (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address and contact details).

    Note: Your details are not given or sold to third parties and sensitive information such as credit card details is not stored or even seen by our staff.

    (c) information that you provide to us for the purpose of registering with us (including name, address and contact details)

    (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including email address, name and area or interest);

    (e) any other information that you choose to send to us either by letter, email, fax or other form of communication

    2. Cookies

    Our website uses cookies.

    More details of the specific cookies and their use are listed here. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use "session" cookies and "persistent" cookies on our website. We will use the session cookies to: keep track of you whilst you navigate the website and we will use the persistent cookies to enable our website to recognise you when you visit if you choose to register, or use the functionality to load a saved basket for example. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    3. Using your personal information

    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    (a) administer the website;

    (b) improve your browsing experience by personalising the website;

    (c) enable your use of the services available on the website;

    (d) send to you goods purchased via the website, and supply to you services purchased via the website;

    (e) send statements and invoices to you, and collect payments from you;

    (f) send you general (non-marketing) commercial communications;

    (g) send you email notifications which you have specifically requested;

    (h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;

    (i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;

    (j) deal with enquiries and complaints made by or about you relating to the website; Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

    We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services providers and we will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

    4. Disclosures

    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

    In addition, we may disclose your personal information:

    (a) to the extent that we are required to do so by law;

    (b) in connection with any legal proceedings or prospective legal proceedings;

    (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

    (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;

    (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties.

    5. Security of your personal information

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential.

    6. Policy amendments

    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    7. Your rights

    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

    (a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)

    We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time.

    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

    8. Third party websites

    Where this website contains links to other websites we are not responsible for the privacy policies or practices of third party websites.

    9. Updating information

    Please let us know if the personal information which we hold about you needs to be corrected or updated.

    10. Contact

    If you have any questions about this privacy policy or our treatment of your personal information please contact us, [email protected]